FAQ

Questions & Answers

Here you will find the most important answers to questions about expopharm.
If you cannot find a specific answer, please contact us and we will be happy to help you.

Visitor-FAQ

When and where will expopharm 2023 take place?

The leading European trade fair for the pharmacy market will take place in Düsseldorf from September 27 to 30, 2023. expopharm is the perfect place for the open exchange of knowledge, ideas and information.

The industry get-together of the year offers an overview for the entire pharmacy team on all important insights and innovations in the pharmacy market.

The most important manufacturers present their products and innovations and leading software houses introduce the latest versions of their programs.

High-profile healthcare politicians and representatives of the profession are on hand to set the course for the future of the market.

Messe Düsseldorf GmbH
Stockumer Kirchstraße 61
40474 Düsseldorf
Germany

When will the German Pharmacists' Conference 2023 take place?

The German Pharmacists' Day will take place from 27th to 29th September 2023 in the Stadthalle Düsseldorf.

How much does it cost to participate in expopharm 2023 in Düsseldorf?

You can view and book the prices for the different ticket types in the menu item "Ticketshop".

Which payment methods are available for orders in the ticket shop?

You will find the payment methods advance payment, PayPal and credit card in the ticket shop. It is not possible to pay for the order in the ticket shop on site in Düsseldorf.

Is there an exhibitor list that can be sent by email?

No! The company profiles of expopharm exhibitors will only be available on the expopharm website.

Will there also be a supporting program for expopharm 2023?

In addition to innovations and new offerings, as well as the top-class presentations on several stages, expopharm also offers an exciting supporting program.

At the German Pharmacists' Conference, the pharmacy community sets the political course for the industry of tomorrow. The opening ceremony will kick off the four days of the trade fair. A highlight for all exhibitors and visitors is the expopharm Night on Thursday evening.

Where and when will expopharm Night 2023 take place?

The expopharm Night will take place at the "Nachtresidenz Düsseldorf" on September 28th, 2023. 

Eventresidenz Düsseldorf
Bahnstrasse 13–15
40212 Düsseldorf
Germany

To the ticket shop

Your journey to expopharm 2023 in Düsseldorf

You can find all information about your journey here.

Hotel and accommodation service

The expopharm fair 2023 will take place in Düsseldorf from September 27th to 30th 2023.

We recommend you to book your hotel as early as possible.

Our partners plan2plan and Hotel- und Veranstaltungsservice Ralf Treutlein will be happy to assist you in reserving hotel rooms.

You can find their contact details here.

Is there a contact person for expopharm?

You can find a contact person for expopharm on our contact page.

Is there a contact for press enquiries?

For press enquiries, please contact Maria Scholz, Head of Corporate Marketing:
E-mail: m.scholz@avoxa.de

Is there a newsletter with current information about expopharm? How can I subscribe to the newsletter?

Yes, there is a newsletter you can subscribe to it here.

Exhibitor-FAQ

When and where will expopharm 2023 take place?

The expopharm 2023 will take place in Düsseldorf from September 27th to 30th 2023.

Messe Düsseldorf GmbH
Stockumer Kirchstraße 61
40474 Düsseldorf
Germany

How can I become an exhibitor at expopharm 2023?

You can find further information about the participation and registration as an exhibitor at expopharm 2023 under "To become an exhibitor".

When will the German Pharmacists' Conference 2023 take place?

The German Pharmacists' Day will take place from 27th to 29th September 2023 in the Stadthalle Düsseldorf.

Is there a contact person for expopharm?

You can find a contact person for expopharm on our contact page.

Your journey to expopharm 2023 in Düsseldorf

You can find all information about your journey here.

Hotel and accommodation service

expopharm 2023 will take place in Düsseldorf from September 27th to 30th 2023.
We recommend that you make your hotel room reservations early.

Our partners plan2plan and Hotel- und Veranstaltungsservice Ralf Treutlein are happy to assist you in reserving your hotel rooms.

You can find their contact details here.

Will my booking be transferred to expopharm 2023?

Your booking will not be automatically transferred to expopharm 2023. Exhibitors can start registering in July 2022 to take part in the next expopharm, which will be held in Düsseldorf from 27th to 30th September 2023.

Does Avoxa Mediengruppe refund costs for third-party bookings (booth constructor, hotels, travel company, other service providers) in the event of cancellation due to the effects of COVID-19?

For services which are arranged between third parties, only the terms agreed between the respective contracting parties shall apply. Avoxa Mediengruppe will not reimburse these costs.

What happens if expopharm takes place but I cannot participate due to COVID-19 and a resulting change in my company policy, even though I have already received notification of admission?

Once you have received notification of admission, you are obliged to pay the participation fee in full.

When does the fair open for exhibitors?

Set-up:

Friday, 22.09.2023 from 08:00 h, continuously until Tuesday, 26.09.2023, 18:00 h.
The constructive set-up must be completed by 16:00 on 26.09.2023.
Decorative construction must be completed by 6:00 p.m. on 09/26/2023.
Aisles must be completely clear at this time.


Dismantling:

Saturday, 09/30/2023 beginning at 6:00 p.m., continuous until Monday, 10/02/2023 at 6:00 p.m.

As an exhibitor, where can I find order forms for telecommunications services?

Here, the technical order forms will be available for download in the Online Order System (OOS) of Messe Düsseldorf under the item: Categories / Exhibition stand / Communication technology.
As an exhibitor, you can order various forms of Internet access at your stand.

Order forms for exhibitors can be found under the item Communication Technology in the OOS. 

How high may I build my stand?

The maximum permissible superstructure height is set at 6 m, insofar as this is permitted by the height of the hall ceiling and any fixed installations that may be present.

Please refer to the Technical Guidelines of Messe Düsseldorf, valid from 01.01.2023.

Is it allowed to play music at my booth?

Acoustic advertising media are permitted provided that they do not disturb neighbors and, in addition, do not exceed the volume of 70 decibels at the stand boundary. 

The exhibitor is responsible for obtaining permission for musical renditions of all kinds from GEMA for a fee.
Please refer to the Technical Guidelines of Messe Düsseldorf, valid from 01.01.2023.

Where can I register for a special stand design?

Here you will find the appropriate application form for special stand constructions in the Online Order System (OOS) of Messe Düsseldorf under the item:
Categories/trade fair stand/releases/special constructions.

Please note the Technical Guidelines of Messe Düsseldorf, valid from 01.01.2023.

How do I get information about electrical installation options at the show site?

Here you will find information on electrical connections in the halls and outdoor area, as well as other electrical installations in the Online Order System (OOS) of Messe Düsseldorf under:
Categories / Stand / Stand Technology / Supply and Connections.
The corresponding order form is available for download.

Please note the Technical Guidelines of Messe Düsseldorf, valid from 01.01.2023.

Can I order catering for my stand from a special supplier?

Here is the order forms of the corresponding service providers are listed for you in the Online Order System (OOS) of Messe Düsseldorf under the item:  
Categories / Services / Party and Stand Catering and are available for download.

I am an exhibitor and need information on suspension structures

Here is the technical order forms will be available for download in the Online Order System (OOS) of Messe Düsseldorf under:
Categories / Exhibition Stand / Stand Technology / Suspensions available for download.

Please note the Technical Guidelines of Messe Düsseldorf, valid from 01.01.2023.

Is it possible that there will still be an event at the booth in the evening?

Here you will find the corresponding order form in the Online Order System (OOS) of Messe Düsseldorf under the item:
Categories / Services / Party and Stand Catering / Stand Party and can be downloaded.

Please note the regulations and information on:

Time frame requirements
Musical performances (GEMA)
Security and order service
Technology / Catering

We are exhibitors at expopharm and need a working platform. Where can we order this?

Here is the order forms of the corresponding service providers are listed for you in the Online Order System (OOS) of Messe Düsseldorf under the item:
Categories / Services / Logistics / Forwarding / Work platforms and are available for download.

The order form also provides the contact details of the service providers on site.
Please refer to the Technical Guidelines of Messe Düsseldorf, valid from 01.01.2023.

Please do NOT respond to letters with the letterheads "Expoguide" and "International Fairs Directory."

There are currently more companies appearing that are sending letters in the name of trade fair organizers in order to generate funds in a fraudulent manner.

In this context, we would like to draw your attention to the fact that the company "Commercial Online Manuals S de RL de CV," Mexico, is currently contacting trade fair exhibitors again, requesting that their data be updated in trade fair and exhibitor directories (EXPO GUIDE). This is often done without any business relationship to Avoxa. The small print is easily overlooked: The exhibitor commits to paying €1,181 per year to this company for three years.

Free exhibitor passes

You will receive the voucher codes for your free exhibitor passes by e-mail on 03.05.2023. For stand areas of up to 20 m², 3 exhibitor passes are included in the stand and one additional exhibitor pass for each additional 10 m² or part thereof are included in the stand space costs. You can redeem these codes in the ticket shop at www.expopharm.de.

Please ensure that your stand personnel have exhibitor passes. Exhibitor passes are personalised and non-transferable

For more information, see the checklist.

Additional exhibitor passes subject to a fee

You can purchase additional exhibitor passes for a fee from 03.05.2023 via the ticket shop at www.expopharm.eu. To do so, register or log in to the ticket shop and enter the voucher code below in the voucher code field. The option to book exhibitor passes for which a fee is charged will appear. 

Voucher code: expopharm-A-2023

For more information, see the checklist.

Is there a contact for press enquiries?

For press enquiries, please contact Maria Scholz, Head of Corporate Marketing:
E-mail: m.scholz@avoxa.de

Online Order System (OOS) of expopharm

For general questions about the OOS, the OOS hotline is available free of charge on weekdays between 8 am and 6 pm:

onlinesupport@messe-duesseldorf.de

+49 211 4560-400

To the OOS of expopharm 2023

Help & Support for the OOS

Call for Ideas-FAQ

What is the "Call for Ideas"?

Help shape the stage programme of expopharm 2023 and present your ideas at the leading trade fair for the pharmacy market.

Together we will develop a concrete added value and bring your contribution to one of the 3 expopharm stages from 27th to 30th September 2023 in Düsseldorf.

How can I participate in the "Call for Ideas"?

Submit your contribution by filling in the submission form.

On which topics can I submit contributions?

On all topics concerning the pharmacy market / health care market.

Until when can I submit my contributions?

You can submit your contributions until 31st of March 2023.

Where can I find information about the "Call for Ideas"?

You can find information about the "Call for Ideas" here.

What is the contact information for questions about the "Call for Ideas"?

Contact information "Call for ideas":

Phone: +49 6196 928 812 

E-Mail: callforideas@expopharm.de