• Save the date: 27. – 30. September 2023 expopharm Düsseldorf

FAQ

Questions & Answers

Here you will find the most important answers to questions about expopharm.
If you cannot find a specific answer, please contact us and we will be happy to help you.

Visitor-FAQ

When and where will expopharm 2023 take place?

expopharm 2023 will take place in Düsseldorf from 27 - 30.09.2023.

When and where will expopharm 2022 take place?

The expopharm 2022 took place in Munich from 14 - 17.09.2022.

Is there a contact person for expopharm?

You can find a contact person for expopharm on our contact page.

How much does it cost to participate in expopharm?

Expopharm ticket can be purchased here.

On-Demand Ticket

Access to the complete lecture program of all stages of expopharm 2022 for retrospective viewing - with over 150 lectures (pharma-world, ApoLeadership Campus and inspirationLAB). From September 26 to December 31, 2022.

49 euros, price incl. 19% VAT.

Which payment methods are available for orders in the ticket shop?

You find the following payment options in the ticket shop: prepayment, direct debit, PayPal, Klarna and credit card.
Payment for orders in the ticket shop is not possible on site in Munich.

How can I cancel an unpaid order in the ticket shop?

If a payment for an order is not received within 14 working days, it will be automatically cancelled. You do not need to do anything else.

How can I cancel a paid order in the ticket shop?

If your order has already been paid, the payment provider must perform the cancellation. To do so, please send us an email with the details of the order (customer name, email address, order number and/or invoice number) to besucher@expopharm.de


Cancellations of individual items are currently not possible. In these cases, please complete your details with all items to be cancelled. The order will then be cancelled completely, and you will receive voucher codes for all other items, which you can redeem in the ticket shop.

Can I receive a payment receipt before I have paid for the order?

No! Unfortunately, that is not possible. The payment provider generates and sends the final statement automatically as soon as the receipt of payment has been registered.

How can the customer details on the final statement be changed?

This can only be done by the ticket provider. To do this, you must send the new details for the final statement to besucher@expopharm.de

. As soon as the change has been made, you will receive a corresponding response. You can then download the updated final statement in your profile under ‘Ticket/Invoices’. In addition, please change the data in your user profile on the expopharm website under ‘My account’ for future orders.

Is there an exhibitor list that can be sent by email?

No! The company profiles of expopharm exhibitors will only be available on the expopharm website.

Exhibitor-FAQ

When and where will expopharm 2023 take place?

The expopharm 2023 will take place in Düsseldorf from September 27th to 30th 2023.

Is there a contact person for expopharm?

You can find a contact person for expopharm on our contact page.

Can I play music in my booth?

Acoustic advertising materials are permitted as long as they do not disturb the neighbouring booth and do not exceed the sound volume of 70 decibels at the booth boundary.

The exhibitor is responsible for obtaining permits for any kind of playback of music from GEMA against a fee.

Will my booking be transferred to expopharm 2023?

Your booking will not be automatically transferred to expopharm 2023. Exhibitors can start registering in July 2022 to take part in the next expopharm, which will be held in Düsseldorf from 27 to 30 September 2023.

Does Avoxa Mediengruppe refund costs for third-party bookings (booth constructor, hotels, travel company, other service providers) in the event of cancellation due to the effects of COVID-19?

For services which are arranged between third parties, only the terms agreed between the respective contracting parties shall apply. Avoxa Mediengruppe will not reimburse these costs.

What happens if expopharm takes place but I cannot participate due to COVID-19 and a resulting change in my company policy, even though I have already received notification of admission?

Once you have received notification of admission, you are obliged to pay the participation fee in full.

What happens if I register a booth but subsequently decide that I am unable to attend expopharm 2022 due to the effects of COVID-19?

You can withdraw your participation after registering a booth.

They will not be sent before 1 March 2022. Up to this point, we will not invoice you for the participation price for the booth space and the visitor promotion package or the pro-rata energy costs if you withdraw your booth registration.

Exhibitors may cancel their registration before being admitted by the organiser. After you received notification of admission, a cancellation fee of EUR 1,800 per booth (plus VAT at the rate applicable in the year of the event) will be applied.

What do I need to take into consideration at my booth during the event?

You are responsible for implementing all hygiene and infection protection standards at your booth.